FAQ

What’s the Difference between Fixed Wireless and the other Internet options?
There are several different ways you can connect to the Internet from home. This can be a little overwhelming and confusing if you’re not sure what they are and what they mean! Fixed Wireless - This is the technology that Netset uses to provide broadband internet access. This eliminates the need for phone or cable lines but does require a dish or antenna. Dial Up - The oldest and slowest way of connecting to the Internet! Dial-up is capable of speeds of 56kbps or lower and uses your telephone line, which makes receiving phone calls while you’re online is impossible. DSL - Short for “Digital Subscriber Line”, this type of Internet signal is also provided over the telephone lines that run to your home. DSL is fractionally better than Dial-up with speeds from 128 Kbps to 3 Mbps. The main difference between DSL and Dial-Up, is that with DSL you can talk on the phone while being online, as the two lines operate on different frequencies. Cable - Cable modem service enables cable operators to provide broadband using the same coaxial cables that deliver pictures and sound to your TV set. Most cable modems are external devices that have two connections: one to the cable wall outlet, the other to a computer. They provide transmission speeds of 1.5 Mbps or more. Fibre - Fibre optic technology converts electrical signals carrying data to light and sends the light through transparent glass fibres about the diameter of a human hair. Fibre transmits data at speeds far exceeding current DSL or cable  , typically by tens or even hundreds of Mbps. The actual speed you experience will vary depending on a variety of factors including how close to your computer the service provider brings the fibre and how the service provider configures the service, including the amount of bandwidth used. Satellite - This technology typically covers areas that no other services can reach. Satellite Internet is the connection of choice for remote locations where conventional forms of connectivity aren't available. Download and upload speeds for satellite broadband depend on several factors, including the provider and service package purchased, the consumer’s line of sight to the orbiting satellite, and the weather.  
How do I know if Netset will work at my location?
If you have any questions or concerns about the accessibility of your location, please contact our customer service department. They will be able to run an analysis to determine if your location is suitable, based on many variables. They can use your land location or GPS co-ordinates to check for any terrain obstacles between your location and our towers. If that analysis indicates that service to your location is possible, you can request a "site survey", at your location by one of Netset Communications technicians or authorized dealers. The site survey is a very accurate test, as it is physically performed on site, considering trees, hills, etc., that may block line-of-sight requirements. Please contact Netset Communications for more details.
How much will my Internet service cost?
We offer 4 packages for residential customers with flexible speed and data. Residential plans start at $59.95 per month. We also offer Small Business solutions. Check out current promotions here.
What is the significance of Upload and Download speeds?
"Download" is any information/files sent through the Internet to your computer, while "Upload" is information/files sent through the Internet from your computer. Download speed is the most used. It is important for functions such as when you want to watch a movie on Netflix, listen to music, watch videos, view what other people have posted on YouTube or Facebook. In these cases the information is stored elsewhere and is being sent to your computer from various locations. Upload speed applies when you are sending information from your computer to the Internet. This happens when you want to share pictures or videos, or to publish something you’ve created. This is also important for business concerns for file sharing within the company. Download and Upload speed work together for many forms of online communication such as Skype, which requires you to send information (video feed) from your computer over the Internet at the same time as you are receiving the same information from someone else. Online gaming also requires both upload and download speed as you need to download information about what other players are doing, while you upload information about what you are doing to those other players. Internet download and upload speeds have become significantly more important over the past few years. Files transferred over the Internet are continually getting larger, requiring faster transfer speeds. Many of the most popular sites on the Internet are very frustrating to use without high-speed Internet.
How can I get Customer Support for my Connection?
Our technical support team is available for your assistance 24 hours a day, 7 days a week - including holidays. They can be reached at 1.877.638.7381. You can also use our online support forms to contact: Member Care Billing Enquiries Technical Support
How does Netset’s High Speed Internet Service work?
Netset Communications uses a licensed 3.5 Ghz frequency to broadcast a wireless radio signal throughout Manitoba. Each tower has a range of 20 to 25 kilometers and is dependent on "line-of-sight" conditions. Contact our office to sign up for our services and one of our account managers will use a range of specialized programs along with our site map to help determine whether your area is serviceable prior to being setup. To set up an appointment today please call 1.877.638.7381 or Sign Up online today.
Is there anything that could interfere or affect my signal?
Netset communications uses licensed frequency bands that we have purchased from Industry Canada. This means that several different frequency bands across the province are exclusively used by Netset Communications, and they will not suffer interference from other signals or other equipment broadcasting in the same area. Most other rural Internet providers do not have licensed frequencies, which mean they must all use the same unlicensed frequency band, causing potential interference. Multiple service providers, using the same band in the same area, can cause interference or conflicts. The wireless radios we use are made to withstand the varying degrees of Manitoban temperatures. As well, our radios are set up so that there is a large "fade margin" in the signal, which prevents most weather interference. This means that your service should adequately work through most weather conditions. Unless you are experiencing extreme weather conditions or natural disasters you need not worry.