FAQ

How can I get Customer Support for my Connection?
Our technical support team is available for your assistance 24 hours a day, 7 days a week - including holidays. They can be reached at 1-877-NET-SET1.

You can also use our online support forms to contact:
Member Care
Billing Enquiries
Technical Support
How does Rural High Speed Internet Service work?
NetSet Communications uses a licensed 3.5 Ghz frequency to broadcast a wireless radio signal throughout Manitoba. Each tower has a range of 20 to 25 kilometers and is dependent on "line-of-sight" conditions.

Contact our office to sign up for our services and one of our account managers will use a range of specialized programs along with our site map to help determine whether your area is serviceable prior to being setup.

To set up an appointment today please call 1-877-NET-SET1 or Sign Up online today.
What is the significance of “Upload” and “Download” speeds?
"Download" is any information/files sent through the Internet to your computer, while "Upload" is information/files sent through the Internet from your computer.

Download speed is the most used. It is important for functions such as when you want to watch a movie on Netflix, listen to music, watch videos, view what other people have posted on YouTube or Facebook. In these cases the information is stored elsewhere and is being sent to your computer from various locations.

Upload speed applies when you are sending information from your computer to the Internet. This happens when you want to share pictures or videos, or to publish something you’ve created. This is also important for businesses in concerns to file sharing within the company.

Download and Upload speed work together for many forms of online communication such as Skype, which requires you to send information (video feed) from your computer over the Internet at the same time as you are receiving the same information from someone else. Online gaming also requires both upload and download speed as you need to download information about what other players are doing, while you upload information about what you are doing to those other players.

Internet download and upload speeds have become significantly more important over the past few years. Files transferred over the Internet are continually getting larger, requiring faster transfer speeds. Many of the most popular sites on the Internet are very frustrating to use without high-speed Internet.
How does 4G Wi MAX compare with ‘Dial-up’ and Satellite?
Dial-up is the lowest cost service and also the slowest, with speeds rarely approaching 56 Kbps. Satellite service can offer faster download speeds than than dialup; but , it will often suffer from “latency” problems. Latency is the frustrating delays that occur when you browse the Internet as information must continually be sent back and forth.
How much will your Internet service cost?
We offer 3 packages for residential and small office. Our residential plans start at $39.95 a month up to $84.95 a month for our best package offering optimal speeds and data. We also offer Small Business solutions.
How does inclement weather (rain, snow storms, etc.) affect wireless services?
The wireless radios we use are made to withstand the varying degrees of Manitoban temperatures. As well, our radios are set up so that there is a large "fade margin" in the signal, which prevents most weather interference. This means that your service should adequately work through most weather conditions. Unless you are experiencing extreme weather conditions or natural disasters you need not worry.
Is there anything that could interference or affect my signal?

NetSet communications uses licensed frequency bands that we have purchased from Industry Canada. This means that several different frequency bands across the province are exclusively used by NetSet Communications, and they will not suffer interference from other signals or other equipment broadcasting in the same area. Most other rural Internet providers do not have licensed frequencies, which mean they must all use the same unlicensed frequency band, causing potential interference. Multiple service providers, using the same band in the same area, can cause interference or conflicts.

The wireless radios we use are made to withstand the varying degrees of Manitoban temperatures. As well, our radios are set up so that there is a large "fade margin" in the signal, which prevents most weather interference. This means that your service should adequately work through most weather conditions. Unless you are experiencing extreme weather conditions or natural disasters you need not worry.

How do I know WiMAX services will work at my location?
If you have any questions or concerns about the accessibility of your location, please contact our customer service department. They will be able to run an analysis to determine if your location is suitable, based on many variables. They can use your land location or GPS co-ordinates to check for any terrain obstacles between your location and our towers. If that analysis indicates that service to your location is possible, you can request a "site survey", at your location by one of NetSet Communications technicians or authorized dealers. The site survey is a very accurate test, as it is physically performed on site, considering trees, hills, etc., that may block line-of-sight requirements. Please contact NetSet Communications for more details.
Will I need a second telephone line?
No. The service we provide is completely separate from your phone line and, therefore, a second line is not required.