Meeting Members’ Needs

NetSet Communications aims to meet all of our members’ needs with the best service and solutions possible. If we’ve failed in that goal, we want to know. Find out below how to lodge a complaint against any of NetSet’s services.

Resolving a Concern

A Manager will contact you within 48 hours. We will do everything to help resolve your concerns.


If you feel your concern has not been resolved, you may want to contact:



The CCTS (Commission for Complaints for Telecom-Television Services) works independently of the telecommunications industry and the CRTC (Canadian Radio-television and Telecommunications Commission) to resolve free of charge the complaints of residential and business consumers regarding their telecom and TV services.

The CCTS requires that you first try to resolve your issue directly with your service provider. If you are unable to reach a satisfactory resolution to your problem, you are encouraged to contact the CCTS directly.

To learn more, visit or call 1-888-221-1687.

Keywords: Dispute, Ombudsman